1. Information Collection & Usage

• Personal Data: We collect customer details—including names, contact numbers, email addresses, moving addresses, and inventory lists—solely to process bookings, provide accurate quotes, and complete relocations.
  
• Data Security: Customer personal details and transaction records are stored securely and are never sold, rented, or shared with third parties for marketing purposes.
  
• Operational Photos: Our team may take photos of pre-existing damages, packed inventory, or loaded vehicles for quality assurance, damage prevention, and verification purposes.
  

2. Service Scope & Execution

• Residential & Commercial Moving: All house and office relocation services are performed based on the agreed-upon schedule and inventory scope provided during booking.
  
• Loading & Unloading Procedures: Our crew adheres to standard safety practices to protect items during transit and handling. Customers must ensure unobstructed walkways, clear stairwells, and accessible doorways.
  
• Storage Unit Access & Management: Access to short-term and long-term storage units is restricted to authorized personnel and verified account holders. Items placed in storage undergo standard inventory logs upon entry and exit.
  

3. Safety & Prohibited Items Policy

• Hazardous Materials: For safety and legal reasons, our teams will not transport or store hazardous materials, including flammables, explosives, toxic chemicals, fuel, compressed gas cylinders, or firearms.
  
• Perishable Items: Foods, liquids susceptible to leakage, and live plants or animals are excluded from transport and storage services.
  
• Valuables: Customers are advised to carry cash, high-value jewelry, personal identification, and critical legal documents independently during moving operations.
  

4. Delay & Rescheduling Policy

• Weather & Traffic: While we strive for absolute punctuality, delays caused by severe weather conditions, severe traffic congestion, or road closures will be communicated to the customer immediately.
  
• Rescheduling Requests: Customers may request schedule adjustments subject to slot availability and advance notification requirements outlined in our Terms and Conditions.
  

5. Policy Updates